Senior Technical Account Manager

We are seeking an experienced and dynamic Senior Technical Account Manager for our São Paulo office to support our key enterprise customers in the Americas. In this role, you will ensure seamless collaboration between the Go to Market (GTM), Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance.

You'll help us protect honest people online by:

• Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
• Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
• Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
• Facilitating communication between account management and product, track action items resulting from customer engagements and escalations. Support preparation and delivery of customer communications
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
• Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, ongoing growth, performance optimization, and overall success with Veriff's solutions
• Maintaining project documentation, including schedules, progress reports, and risk logs. Provide regular status updates to leadership.
• Customer Journey Support: taking the customer from onboarding adoption to value realization, assisting with troubleshooting and resolution of technical issues post-launch, and working with customer support and engineering teams to ensure ongoing customer success

You are the right future Veriffian for the job if you have/are:

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
• Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
• Fluency in English
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
• Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

You’re an especially awesome match if you have/are:

• Strategic thinking with the ability to align technical projects to business objectives
• Trilingual in English/Spanish/Portuguese
• Knowledge of APIs
• Strong stakeholder management across engineering, product, marketing, and sales teams
• Data-driven approach to decision making and progress tracking
• Experience with customer-facing technical support or troubleshooting
• Familiarity with tactics to manage and grow accounts
• Experience within the IDV industry