Customer Support Representative

The impact you will have

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

✅ Minimum requirements

• Customer-facing support experience, preferably at a software company.
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
• A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
• Experiencing working in a fast-paced environment.
• Experience with a telephony system such as Talkdesk or RingDNA
• Past experience with restaurants is a huge plus!