Customer Service Representative

Key Responsibilities:

• Handle inbound calls (no cold calling), inquire about customer needs, and set appointments
• Update and maintain customer account information
• Provide efficient and effective communication with clients

Requirements:

• Sales Experience: Demonstrated ability to exceed sales targets and close deals
• Communication Skills: Strong listening, rapport-building, and communication abilities across phone, email, and chat
• Personality: Outgoing and personable with a knack for connecting with people
• Problem Solving: Ability to identify and resolve customer issues promptly and professionally
• Work Ethic: Reliable, dedicated, and committed to delivering top-tier customer service

Preferred Skills:

• Friendly, driven, and intelligent
• Strong computer literacy
• Excellent communication and trustworthiness
• A problem-solving mindset

Language Requirement:

• C2-level proficiency in English

Technical Requirements:

Computer:

• Windows (10 Pro/11 Pro/Enterprise) or iOS (Big Sur, Monterey, Ventura, or Sonoma)
• Intel Core i5 or AMD Ryzen 5 processor
• 8 GB RAM minimum, 16 GB recommended
• Two monitors required (if using a laptop smaller than 15")

Headset: Wired noise-canceling microphone with USB connection

Internet: Wired connection with a minimum of 10 Mbps upload and 50 Mbps download