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Systems Engineer

What you’ll be doing (ie. job duties): 

  • Technical support and administration of the Atlassian product suite including Confluence, Jira Software, and Jira Service Management and related plugins
  • Collaborate with end users to design and implement automation rules and scripts to meet business requirements
  • Maintain runbooks and related documentation
  • Customizing workflows, issue types, fields, and screens to meet the needs of the organization
  • Setting up and configuring dashboards and reports to provide project status and progress visibility
  • Advise users on how to optimize their use of these applications to support/ align with related business processes
  • Evaluate and implement plugins and integrations
  • Participate in all agile ceremonies
  • Participate in testing and implementing upgrades
  • Work with IT Product Managers and Engineers on larger initiatives
  • Developing and maintaining integrations with other systems, such as source control and build systems
  • Troubleshooting and resolving technical issues with internal toolings
  • Training and supporting end-users on the use of Jira

What we look for in you (ie. job requirements): 

  • At least 5 years enterprise-level experience in Jira and Confluence system administration 
  • Strong knowledge of Jira and Confluence configuration, administration, and integration
  • Experience with Jira plugins and Atlassian Marketplace applications
  • Familiarity with agile methodologies and project management workflows
  • Evaluate customer requests and tease out the underlying requirements and use cases 
  • Strong communication and collaboration skills
  • Ability to work independently and in a team environment
  • Communicate in a clear and concise manner
  • Ability to work effectively in a remote-first work environment

Nice to haves:

  • Experience with with linux operating systems
  • Able to generate basic scripts in groovy, SIL, python, or go 
  • Experience in automating EC2 or containers deployment 
  • Atlassian certification ACP-100 Jira Administration for Data Center and Server
  • Strong security understanding
  • Experience working in a highly regulated environment
  • Experience in a fast-paced, high-growth company

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