Specialist, Client Onboarding
What you’ll be doing (ie. job duties):
- Communicate directly with high profile clients when required to perform platform walk-throughs, answer difficult and complex questions, identify and explain documentation requirements, escalate sensitive requests
- Conduct investigative review and analysis in support of Coinbase’s KYC/AML regulatory compliance policies and program including confirming and analyzing documentation received and required during the application review and provisioning process
- Analyze client responses, documentation and KYC information and conduct due diligence reviews in support of detailed Coinbase processes and procedures
- Document Client Due Diligence / Enhanced Due Diligence investigations in written narratives
- Decide whether activity warrants escalation for additional review and subsequently recommend whether documentation appears suspicious and warrants rejecting the client's application after receiving appropriate approvals
- Incorporate feedback from Quality Assurance and Quality Control teams
- Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
- Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations
What we look for in you (ie. job requirements):
- B.A./B.S. degree or equivalent
- Minimum 3+ years relevant experience onboarding regulated (institutional) clients and conducting AML/KYC investigations and customer due diligence
- Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
- Strong interpersonal, analytical, and communications (verbal and written) skills
Nice to haves:
- CAMS certified (not required, but a major plus)
- Proficient in Google Suite, Salesforce, and Jira
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