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Specialist, Client Onboarding

What you’ll be doing (ie. job duties): 

  • Communicate directly with high profile clients when required to perform platform walk-throughs, answer difficult and complex questions, identify and explain documentation requirements, escalate sensitive requests
  • Conduct investigative review and analysis in support of Coinbase’s KYC/AML regulatory compliance policies and program including confirming and analyzing documentation received and required during the application  review and provisioning process
  • Analyze client responses, documentation and KYC information and conduct due diligence reviews in support of detailed Coinbase processes and procedures 
  • Document Client Due Diligence / Enhanced Due Diligence investigations in written narratives
  • Decide whether activity warrants escalation for additional review and subsequently recommend whether documentation appears suspicious and warrants rejecting the client's application after receiving appropriate approvals
  • Incorporate feedback from Quality Assurance and Quality Control teams 
  • Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
  • Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations

What we look for in you (ie. job requirements): 

  • B.A./B.S. degree or equivalent
  • Minimum 3+ years relevant experience onboarding regulated (institutional) clients and conducting AML/KYC investigations and customer due diligence
  • Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
  • Strong interpersonal, analytical, and communications (verbal and written) skills

Nice to haves:

  • CAMS certified (not required, but a major plus)
  • Proficient in Google Suite, Salesforce, and Jira

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