Expansion DSR
This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base.
Responsibilities
In this role, you’ll:
- Manage and expand customer accounts within the Self Service segment.
- Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
- Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
- Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
- Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
- Work closely with marketing teams to align on messaging and campaigns.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
Experience in a technical SaaS/CPaaS space, with a record of top performance
- Demonstrated track record of managing business forecasts and financial models.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Record of delivering revenue and gross profit results
- Excellent verbal and written communication skills.
