Customer Success Engineer

SerpApi is the leading solution to integrate search data into web applications. Our API scrapes search engines, solves CAPTCHAs, and keeps up with changing page layouts in one simple GET request. Our customers include Apple, Shopify, Airbnb, GrubHub, and more.

We are looking for a Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for providing technical and sales support to our clients. You will also be responsible for ensuring that our clients' needs are met by maintaining excellent relationships with them.

Responsibilities

• Know how to use SerpApi products and help users to find optimal solutions for their use cases
• Investigate bugs and research the possible causes and document them
• Work with either Ruby, JavaScript or Python to help users troubleshoot
• Interact with customers to help them solve issues they encounter with our products and services
• Open tickets on GitHub if issues cannot be resolved directly
• Handle invoicing and follow up with customers
• Reach out to customers to ensure their satisfaction and address any concerns they may have
• Provide sales support by identifying upsell opportunities and collaborating with the sales team
• Write blog posts to educate customers and prospects on our products and services
• Negotiate enterprise contracts with clients
• Utilize your programming knowledge to troubleshoot customer issues and provide technical support
• Communicate with clients in a professional and timely manner
• Collaborate with other teams to ensure the delivery of high-quality customer service
• Provide feedback to the development team to improve our products and services
• Experience in B2B SaaS is a plus
• Sales experience is a plus