Senior Brand Designer
Our Impact
Brand Creative is a small but mighty in-house team of designers and developers. While our primary focus is to bring our product to market on our website, our team is well-rounded and supports many creative outputs — from event signage all the way up to retreats & swag.
We are arbiters of the brand. Everything customer-facing passes through the design team in some way. You’ll be making things that are seen and used by several hundred thousand people every month, and it’s your job to ensure that every moment — no matter how big or small — looks, feels, and sounds like Help Scout.
About the role
We’re seeking a content-design-focused Senior Brand Designer to round out our small but mighty in-house team. This individual will own our blog art workstream, creating post art and visuals for the Help Scout Blog. Responsibilities also include art-directing freelance illustrators to contribute bespoke visuals, partnering with the Content team to strengthen the design of our blog, and leveraging content resources to drive results.
In addition, this person will support the wider marketing team through creating new component-driven pages on our marketing site, generating visuals for product feature launches, and developing collateral for campaigns and internal programs, like our ERGs and company retreats.
This is a senior-level role, and candidates are expected to execute at a high level in content design and adjacent areas. You’ll lead larger, cross-functional projects, deliver high-quality work with minimal direction, and your work will push our overall brand vocabulary.
About you
- You’re a stellar visual designer with excellent taste in illustration & composition.
- You have a passion for well-written and nicely designed editorial content and a running list of inspirational illustrators and blogs to reference.
- You’re curious and consultative with teammates and cross-functional partners, seeing their feedback as a gift that’s critical to your work’s success.
- You leverage soft skills and asynchronous techniques to move work forward, often handling multiple projects in tandem.
- You deliver work that addresses the metrics and business goals in a given brief. These requirements often spark new ideas in your projects and yield the strongest solutions.
- You know when to use time-saving approaches and when to build new patterns & systems.
- You tackle ambiguous projects by asking thoughtful questions that unblock you.
