Administrative Assistant

*Only resumes in English will be considered

*We look for people who feel comfortable doing customer service tasks.

About You:

As an Elevate Teammate, it's an absolute must that you share our core values:

• Be Great – Always exceed expectations
• Good Vibes – Bring positive energy
• Curious – Seek solutions
• Grit – Always finish what you started
• Poised – Thrive under pressure
• Defender – Always have each other's backs

You are also going to need to have our top soft skills:

• Hard-working & Initiative/Proactive
• Strong communication
• Detail-oriented & Organized
• Follow directions & Process oriented
• Punctual & Time Management
• Tech Savvy – Fast-learning
• Critical thinking & Problem-solving
• Consistent & Reliable

Finally, although we focus more on hiring for soft skills and training our teammates in the required hard skills, you do need to meet our requirements:

• C1/C2 English writing and speaking skills.
• Native/Fluent Spanish and/or Portuguese writing and speaking skills (Spanish/Portuguese and English are required).
• At least 2 years of work experience in back-office and customer service roles.
• MUST BE AVAILABLE TO WORK MONDAY - FRIDAY 9AM - 6PM IN US TIME ZONES (PST, MST, CST, and/or EST)
• Proficient with MS Office Suite.
• Comfortable working in customer service.
• Exceptional telephone manner & service-orientated email writing skills.
• Ability to quickly learn how to use new tools and software.
• A quiet home office with a desk and office chair.
• Stable internet with at least 30 MBPS download & 5 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, and a smartphone. *Computers older than 5 years will not meet the requirements.
• Preferably graduated with a university degree or graduating in the next 12 months (if you do not have a degree, you should have more extensive experience).
• Although not required, any insurance experience would be advantageous.