Associate Support Engineer, Security

Essential Duties & Responsibilities

• Managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks
• Troubleshooting security problems
• Responding to all system and/or network security breaches
• Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls
• Appropriately respond to security breaches and investigate how they occurred
• Report to members of senior management on potential threats, proposed improvements, and ongoing security issues
• Constantly strive to find vulnerabilities in hardware, software, and applications
• Participating in the change management process
• Participating in client meetings
• Communication among team members, it does not mean desk partners for projects only. Keep in good touch with most of the staff so they can be helpful and well-prepared regarding security policies
• Be enthusiastic and always keep upskilling. Do not settle for the knowledge you already have but always learn new things about your work
• Be dedicated to your work. Once faced with a problem, you must know how to solve it

Education

• A degree in computer science, IT, systems engineering, or related qualification

Experience

• 2 years of work experience with incident detection, incident response, and forensics
• Previous experience in communicating with customers and meeting customer demands
• Experience with Firewalls (functionality and maintenance), and Endpoint Security

Qualification & Skills

• Linux/Windows knowledge is a requirement
• Basic knowledge to code (Python, Java, Linux shell, and/or Power Shell)
• Great awareness of cybersecurity trends and hacking techniques
• Communication skills with client and team members
• Ability to work under pressure in a challenging environment
• Strong diligence with an analytical mind and outstanding critical thinking skills