UX

About you

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

At Shopify, our UX team drives a holistic user experience, reflecting our knowledge of industry, passion for users, and craft expertise. In practice this means: 

• All UXers are responsible for talking to users and conducting primary research. 
• We value craft expertise and want to work with people who get shit done — this is true for both crafters and managers
• All designers at Shopify are expected to have foundational content design skills, should be comfortable with information architecture concepts, and be able to write basic microcopy that meets Shopify’s standards. 
• We don’t have an accessibility or mobile team - it is everyone’s responsibility to design for these modalities. 
• We’re curious and optimistic about AI and explore ways it can enhance our work
• UXers at Shopify partner with front-end engineers, show technical curiosity, and embrace tools like Github and coded prototypes as methods to collaborate. 
• Our work extends beyond Figma files; we have high care for the end-to-end experience that is shipped to our users.

UX Leadership 

• Have a proven track record in managing multi-disciplinary teams, guiding career development, identifying skill gaps for mentorship, and contributing to team growth and excellence
• Show exceptional command of product strategy, business needs, and domain expertise, with strategic thinking extending to broader organizational goals and market landscape
• Apply deep experience collaborating effectively with cross-functional teams, including development, product management, data, and product research
• Communicate with exceptional clarity, and are adept at conveying problem extent, building empathy, supporting design rationale, and influencing stakeholders at all levels
• Navigate complexity using systems thinking, guiding teams to design within intricate ecosystems for a seamless user experience
• Bring a deep craft background in visual, interaction, content, and product design, leveraging expertise to upskill teams and drive exceptional outcomes