Senior Support Engineer

Job Description

• Interface with Field team
• Radio coverage testing and interference mitigation
• Radio system licensing
• Preparation of equipment lists;
• Support and troubleshooting of radio communication networks, including repeater stations, terminals, and transport networks;
• Meetings and presentations for clients;
• Performing System upgrades;
• Opening and tracking of the incoming support requests level 03;
• Preparation of Technical Reports;
• Elaboration of performance reports and procedures;
• Inventory and Spare part List;
• Elaboration of Work Plan.

Basic Requirements

• Bachelor’s Degree in Electronics, Electrical or Telecommunications completed or related areas (CREA required);
• Experience in technical support and implementation of systems in the RF area (mandatory);
• Experience in APCO25, DMR and DIMETRA Technologies;
• Knowledge in Telecom Infrastructure, Electrical, RF, tower and structured cabling;
• Knowledge in Telecom networks (desirable CCNA or equivalent knowledge);
• Knowledge of IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
• Configuration of operating systems (Unix, Linux and Windows Server) and Installation and Maintenance of Servers;
• Proficiency in Microsoft Office (Word, Excel and PowerPoint) and Google Suite (Docs, Sheets, Presentation);
• Knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE;
• ITIL certification (desirable)
• Desirable Fluent English (Conversation and Writing);
• Behavioral skills: excellent oral and written communication, teamwork, interpersonal skills, initiative, sense of urgency, dynamism, planning and organization;
• Valid driver's license (Category B);
• Availability for travel - 25 to 50% of the time (base São Paulo - SP)
• NR10 certification (required);
• Knowledge in clouding is a plus.