Senior Support Engineer
Job Description
- Interface with Field team
- Radio coverage testing and interference mitigation
- Radio system licensing
- Preparation of equipment lists;
- Support and troubleshooting of radio communication networks, including repeater stations, terminals, and transport networks;
- Meetings and presentations for clients;
- Performing System upgrades;
- Opening and tracking of the incoming support requests level 03;
- Preparation of Technical Reports;
- Elaboration of performance reports and procedures;
- Inventory and Spare part List;
- Elaboration of Work Plan.
Basic Requirements
- Bachelor’s Degree in Electronics, Electrical or Telecommunications completed or related areas (CREA required);
- Experience in technical support and implementation of systems in the RF area (mandatory);
- Experience in APCO25, DMR and DIMETRA Technologies;
- Knowledge in Telecom Infrastructure, Electrical, RF, tower and structured cabling;
- Knowledge in Telecom networks (desirable CCNA or equivalent knowledge);
- Knowledge of IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
- Configuration of operating systems (Unix, Linux and Windows Server) and Installation and Maintenance of Servers;
- Proficiency in Microsoft Office (Word, Excel and PowerPoint) and Google Suite (Docs, Sheets, Presentation);
- Knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE;
- ITIL certification (desirable)
- Desirable Fluent English (Conversation and Writing);
- Behavioral skills: excellent oral and written communication, teamwork, interpersonal skills, initiative, sense of urgency, dynamism, planning and organization;
- Valid driver's license (Category B);
- Availability for travel - 25 to 50% of the time (base São Paulo - SP)
- NR10 certification (required);
- Knowledge in clouding is a plus.
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