Senior Program Manager, Payments

About The Role

• Perform general management-style activities collaborating with broad set of internal and external stakeholders that contribute to our payments business – payments sales, implementation, customer support, operations, product & engineering, risk, etc. 
• Monitor performance of payments business; work with finance and business intelligence teams to diagnose root causes of performance trends and identify takeaways and next steps 
• Act as driver for cross-functional programs that affect the payments business, articulating goals and milestones and marshaling team toward achievement of those goals 
• Manage relationships with our portfolio of payment processing partners 
• Act as internal subject matter expert in payments, staying on top of industry best practices and trends; research and understand Mindbody customers’ needs and how they differ across segments and markets 
• Perform analysis and research for payments-related projects; build business cases, frameworks, and financial models to develop and support recommendations for the payments business 
• Contribute to setting of long-term strategic goals for the payments business and identifying forward-looking priorities 

Skills & Experience

• Strong preference for candidates with previous experience in or exposure to the payments or fintech industries 
• 4+ years of relevant work experience developing a generalist business skillset that can be applied to management of our payments business – most relevant experiences likely to be in management or strategy consulting, program or product management, or in an operational role at a payments or fintech company 
• Excellent analytical skills, including familiarity with business intelligence tools (Looker, SQL), highly proficient at building spreadsheet models and sorting through complex business data 
• Strong collaboration skills and successful track record in managing complex projects, driving change, and solving problems 
• Skilled at crafting data-driven stories; excellent written and verbal communication skills 
• Curious, motivated, and disciplined; ability to work autonomously