Strategy and Data Analytics Compensation Lead

What you'll do

The Customer Success Lead Strategy & Operations Analyst contributes to the development of strategic and operational plans to accelerate the growth and optimization of the business across multiple revenue streams within the customer lifecycle. The ideal candidate will be very analytical and ideally has a strong foundational knowledge of compensation processes, as well as financial reporting and can quickly identify trends and can synthesize data into meaningful, consumable information that can help drive continued growth in the business. Experience with planning, administering and reconciling compensation models.

Responsibility 

• Implement a quota plan aligned with the overall company strategy and Customer Success team objectives
• Create effective measurements and performance indicators to evaluate individual and team performance, ensuring that goals contribute to the desired outcomes of the company.
• Analyze historical data and market trends to create a fair and equitable quota plan
• Assign individual quotas to Customer Success Account Managers (individuals and leadership) based on their territories and performance history
• Segment customers into different groups based on factors such as regions, segment, size, industry, or revenue to help tailor quotas to specific customer segments
• Collaborate with Customer Success leaders to understand team needs and challenges
• Work closely with the Sales Ops team to ensure alignment across GTM team’s quota plans
• Build strong relationships with other areas of the company, such as Finance (FP&A), to ensure strategic alignment
• Monitor quota plan performance - on a monthly, quarterly and ad-hoc basis - and make adjustments as needed
• Analyze performance data to identify trends and improvement opportunities and optimize the quota plan
• Track individual and team performance against quotas to identify areas for improvement and provide timely feedback
• Evaluate the effectiveness of the quota structure and make necessary adjustments to optimize revenue generation and drive the right Customer Success outcomes
• Serve as the main partner to Compensation Administration, Payroll, HR and finance for the Customer Success Account managers
• Design reporting cadence, governance and data strategy for customer success strategic programs
• Identify key opportunities for business improvement through analytics, quantitative insights, and good business sense
• Conceptualize and implement projects to improve our go-to-market engine by collaborating across the Docusign business with multiple team members involved in GTM approach

What you bring

Basic 

• BS/BA in Finance, Business, Economics or related field preferred
• 8+ years of Compensation, Sales Ops, Consulting, Finance, or Business Analyst experience
• Experience with quota setting and analytics
• Experience with stakeholder management 

Preferred

• Strong project management skills driving projects from start to finish
• Excellent interpersonal and communication skills.
• Proficiency in Salesforce with experience in Tableau/SQL is a plus
• Sales Compensation experience
• Experience in SaaS companies
• Data analytics and business insight
• Customer service oriented and ability to partner with individuals at all levels
• Effective, clear, and concise communication skills, verbal and written
• Experience in Google Workspace, with an advanced understanding of Sheets
• Comfortable and flexible working in a fast-paced environment
• Driven by achieving results and motivated to succeed, with the capability to coordinate multiple projects concurrently