Technical Support and Customer Success Intern

 You will be expected to work 30 hours a week on projects including, but not limited to:

• Monitoring, triaging and researching technical support requests
• Assisting the CS Operations team in report creation and analysis
• Collecting feedback from internal stakeholders on process effectiveness
• Developing communications and digital content to engage customers
• Working on pilot programs for major initiatives
• Creating customer facing health checks and reports
  
  

What You'll Need:

• By the beginning of the internship, interns must have completed at least 2 years at a 4-year undergraduate university.
• Preferred degrees: BS in IT, Computer Science, Cyber Security
• An eagerness to learn through hands-on experience and collaborative projects specific to your internship field.
• Strong problem solving skills
• Although CrowdStrike is a primarily remote company, collaboration is intrinsic to the success of our mission. Therefore, the strongest applicants will be those who can communicate effectively and frequently, and work well with fellow interns and employees.
• Located in Sao Paulo, Brazil
  
  

Bonus Points:

• Experience with a data analytics or business intelligence platform
• Scripting or cybersecurity background
• Project management experience